Edge Connect (“www.edgeconnect.com.au”), “we” or “us” and the website address “www.edgeconnect.com.au” also meaning the website and references to “our Site” and “our Website”.
The term “you” refers to you, the customer, and any of your customers that use our Service, and any visitor to our Site.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website and software.
1. Legitimate interest
We will use your personal information for legitimate interest such as fulfilling our contractual obligations with you. We will make sure that we take into account any potential impact that such use may have on you. Our legitimate interests will not automatically override your interests and we won’t use your information if we feel that your interests override ours (unless, of course, you provide your consent or we have a contractual or legal obligation to use your information in that way).
2. Information we process about you
2.1 Information to fulfil our contractual obligation with you
In order to carry out our obligations under a contract between you and us, we must process the information you give us. Some of this information may be personal information.
We may use your information to:
- verify your identity for security purposes
- sell products/services to you
- process your orders
- provide you with our services
- provide you with information about how to obtain the most from using our website and services, including promoting products and services.
2.2 Information we collect if you sign up for our Newsletter
If you want to sign up to receive our newsletter we will collect personal data from you, namely your email address, name, phone and other information you provide during the newsletter signup process.
We continue to process your information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent to receive our newsletters at any time by unticking the newsletter signup option or unsubscribing directly from a newsletter you have received.
2.3 Information relating to your method of payment
We treat any payment information with the highest level of security and only provide it to our payment partners for the purpose of charging your card or bank account.
2.4 Information related to contacting us and support services
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to give you the appropriate support. We keep personally identifiable information associated with your message, such as your name and email address.
If your support requirement requires us to contact some other person, we may decide to give to that other person some of the information in your to assist in your support requirements.
Cookies we may use:
- Google Analytics – Web Analytics
- Google Doubleclick – Advertising Performance
- Google Tag Manager – Tag Manager
- Twitter – Advertising Targeting
- Facebook cookies – Advertising Targeting
To find out more about cookies visit www.allaboutcookies.org
4. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We may record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We may use a third party provider to collect this information such as Google Analytics.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
5. Disclosure and sharing of your information
6. Access to your personal information
To obtain a copy of the personally identifiable information you request that in writing. We will email you a copy of your personal information in a CSV format. CSV files can be opened using Microsoft Excel or an equivalent product.
7. Removal of your personal information
If you wish us to remove personally identifiable information you may contact us or request that through the website. This may limit the service we can provide to you.
8. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
9. Retention period for personal data
- to provide you with the services you have requested;
- to comply with other law, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
If you have any concerns or questions please contact us on [email protected]